Privacy Policy

1. Introduction

theSyncStack Inc. ("Sync", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and Excel add-in service.

We are a Canadian company operating globally, and we comply with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant jurisdictions.

2. Information We Collect

2.1 Personal Information

• Name and email address when you sign up for our service
• Company information and job title
• Payment information (processed securely through third-party providers)
• Communication preferences and support inquiries

2.2 Technical Information

• Browser type and version for optimal user experience
• Device information and operating system
• IP address and general location information
• Usage data and analytics from our website and Excel add-in
• Download and installation tracking to monitor trial-to-paid conversions

2.3 Financial Data

When you connect your accounting software (Xero, QuickBooks Online), we access only the specific financial data you authorize us to sync with Excel. This data is processed securely and used solely to provide our service.

3. How We Use Your Information

• Provide and maintain our Excel add-in service
• Process your financial data synchronization requests
• Improve user experience by optimizing for your browser type
• Track usage patterns to enhance our service
• Send important service updates and notifications
• Provide customer support and respond to inquiries
• Analyze trial-to-paid conversion rates to improve our offering
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of our users
• With trusted service providers who assist in operating our service (under strict confidentiality agreements)
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security assessments.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

7. International Data Transfers

As we serve customers globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: