Cookie Policy

Effective Date: 2025-06-15

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.

We want to be transparent about how we use cookies, especially since we use them in some unique ways to improve your experience with Sync.

2. How We Use Cookies

2.1 Browser Detection for Better UX

Here's something cool: We use cookies to identify your browser type (like Chrome, Safari, Firefox, or even Arc!) to provide you with the best possible download experience. When you download our Excel add-in, we want to make sure you get the right version and clear instructions for your specific browser.

2.2 Trial-to-Paid Conversion Tracking

We track your journey from visiting our website to downloading our Excel add-in to becoming a paid user. This helps us understand what's working well and what we can improve. We use this information to:

  • Improve our onboarding process
  • Provide better support during your trial
  • Understand which features are most valuable to users
  • Optimize our website and add-in experience

2.3 Essential Website Functions

  • Remember your login status and preferences
  • Keep you logged in between sessions
  • Remember your language and region settings
  • Ensure our website functions properly

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and form submissions.

Functional Cookies

These cookies help us provide enhanced functionality, like remembering your browser type to show you the right download instructions.

Analytics Cookies

These cookies help us understand how visitors interact with our website and Excel add-in, allowing us to improve our service.

Marketing Cookies

These cookies track your journey from trial to paid user and help us understand which marketing efforts are most effective.

4. Third-Party Cookies

We may use third-party services that set their own cookies, including:

  • Google Analytics for website analytics
  • Payment processors for secure transactions
  • Customer support tools
  • Email marketing platforms

5. Managing Your Cookie Preferences

You have control over cookies and can manage them in several ways:

Browser Settings

Most browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies only
  • Delete existing cookies
  • Set cookies to expire when you close your browser

Please note: If you disable cookies, some features of our website and Excel add-in may not work properly, and we won't be able to provide you with the optimized experience based on your browser type.

6. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

7. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

theSyncStack Inc.
Email: privacy@syncdata.app
Address: 2080 McNeill Avenue
Victoria, BC V8S 2X8
Canada